MyChart Community Connect Terms and Conditions of use

MyChart is an Internet service that allows patients to have secure Web-based access to portions of their health care provider's electronic medical record and allows secure electronic messaging with their provider. Use of MyChart is completely voluntary, and you are not required to request access or to use it. To obtain a MyChart account, you must take the following steps: (1) Request access. Access can be requested by asking your health care provider about the MyChart enrollment process. You may be asked to fill out an application and/or sign an authorization form. (2) After your health care provider approves your request, you will receive a temporary, one-time use activation code. From the date the activation code is issued, you will have ONLY 60 days to log-on and complete the activation process. After 60 days, if you have not activated your account, your temporary code will expire. Once the code expires, you will be asked to start the sign-up process a second time. You must agree to the following terms and conditions before being given access. Please read this information carefully. By accessing or using MyChart you agree to be bound by all of these terms and conditions. It is important to review the terms and conditions periodically as we may modify them at any time, and you agree that such modifications are effective and binding upon you immediately upon posting of the modified version.

Medical Information

Your health care provider offers MyChart to its patients to help them keep track of certain information about their health and to communicate more easily with their providers about certain aspects of their medical care. Your provider does not guarantee the accuracy of the information on the MyChart site. It could contain typographical errors, inaccuracies, or other errors. If you see an error, please inform your provider by contacting your physician's office so that it can be reviewed. Please be aware that information contained on the MyChart site may be changed or updated without notice. Please note that, to protect your privacy, only a limited amount of information regarding your health care and condition is available in MyChart. Certain test results, diagnoses, conditions, and other information may not be included in your MyChart record. Posting of information is at the discretion of your individual physician(s). MyChart is not a substitute for your own personal consultation with your physician or other health care provider regarding your condition and how the content on this site may or may not apply to you. You may also request a more complete copy of your medical record through your provider's Medical Record department. You should be aware that any messages you send or entries you make through MyChart may become part of your permanent medical record.

Urgent Medical Matters

Your provider's staff may not be immediately available to respond to your MyChart messages and requests, therefore you should never use MyChart electronic communications in an urgent situation or emergency. You should contact your physician's office by phone, go to a hospital emergency room, or call 911.

Electronic Communication

If you have a MyChart account you may choose to communicate with your primary care physician, and request appointments and pharmacy refills. You may also choose to be notified by e-mail when there is new information in your account and responses to the messages/requests you have sent. This means that anyone with access to your e-mail -- perhaps your employer, your spouse, or anyone else you allow to see your e-mail -- will be able to see this notification. Although the notification will not contain any private medical information, the fact that new medical information about you is available is something that you might not want others to know. You should always remember to update your e-mail address for MyChart if it changes for any reason. Your health care provider cannot provide advice regarding another person's healthcare, in response to questions asked through your MyChart account.

Security and Confidentiality

Your provider affords the same degree of confidentiality to medical information stored on MyChart as is given to medical information stored by your provider in any other medium. Your provider is committed to protecting the confidentiality of your medical information. Your provider limits their employees' access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. Your provider has taken reasonable steps to make information received from our online visitors as secure as possible against unauthorized access and use. There are things that only you can do to protect the confidentiality of your information in MyChart. You will be issued a temporary activation code and use a unique username and password to access your information in MyChart. It is your responsibility to keep the activation code, username and password confidential. Anyone with access to your activation code, username and password may be able to access your confidential medical information. If at any time you feel that your password is no longer confidential, you can change your password and password hint online at any time. An unauthorized person may also see your confidential medical information if you fail to take certain other steps to protect it. For example, not logging out of an active MyChart session, not protecting information you may print from MyChart, or using personal computer settings or installed software products that may compromise information security, all may lead to unintended disclosure of your information. You understand that requests will be routed to the appropriate department as necessary for handling, and therefore employees, other than your primary care provider may be involved in addressing your request. Therefore, use of MyChart may not be appropriate if there is sensitive information that you would only wish to share directly with your primary care provider.

Proxy Access

If you wish to access another person's medical information through MyChart, you may request proxy access by completing your health care provider's proxy access form and submitting it to the designated department. You must have your own active MyChart account for proxy access. In the event an individual is granted proxy access for an adult over the age of 18 or advanced access for minors between the ages of 12 and 18, the proxy access expires on an annual basis and can be renewed by completing a new proxy access form. Parents and legal guardians of minors under the age of 18 may request proxy access to the child's MyChart account. Only those with legal rights to access a child's medical information will be allowed proxy access. A proxy must notify their health care provider immediately if his/her legal relationship with the child changes. Because of laws protecting the confidentiality of certain medical information of minors, full proxy access to MyChart information will terminate on the child's 12th birthday, unless the child authorizes advanced proxy access. Partial proxy access to MyChart information, including immunization records, allergy listings, appointment scheduling requests, and messages to your child's physician's office, will be provided for children aged 12 to 18 and will terminate on the child's 18th birthday. Your health care provider may choose to terminate proxy access at any time for any reason.

Community Connect Program

Your health care provider has gained access to MyChart through the Community Connect Program via a contract with Essentia Health. Essentia Health provides the software and technical support for the MyChart system, but does not manage how your health care provider uses the system, including but not limited to: the granting of access, the enrollment process, patient communications, and the creation and issuing of medical information or advice.

Ownership and Restrictions on Use

All the content included in MyChart, including, but not limited to: information, text, photographs, logos, icons and other marks in MyChart are the property of your health care provider, Essentia Health and/or its subsidiaries or affiliates, or the third parties that own them, and are protected by copyright and trademark law. No user may reproduce or use such information, logos, icons or marks without the prior written consent of the owner.

Links to Third Party Web Sites

MyChart may provide links to other medical Web sites not managed by your health care provider or Essentia Health. The links are provided for general information and convenience only. Your health care provider and Essentia Health do not endorse them, and have not verified the accuracy of the information on these sites, or whether any of that information applies to you and your medical condition. Use of others sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses.

Rights of Your Health Care Provider/Essentia Health

Your health care provider may terminate access to any MyChart account at any time, for any reason. You will be notified if access has been terminated. MyChart may not be available all the time, because of system failure, repair procedures, maintenance, or other reasons as determined by your health care provider or Essentia Health. MyChart is provided on an "as-is" basis, and your health care provider, nor Essentia Health take any responsibility for, and will not be liable for, any inaccuracies or defects in MyChart material or information or in software, communication devices, virtual private networks, the internet, any internet service provider, access system, computer hardware or software, or any other service or device, or a user's inability to access MyChart for any reason.

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