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MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I have proxy access to an Essentia patient if I am not an Essentia patient?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
Is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My activation code does not work, what should I do?
I am not receiving emails from MyChart. What should I do?

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Schedule appointments with your Primary Care Provider or request medical appointments with Specialty Providers
  • View your health summary from the MyChart electronic health record
  • View test results
  • View Clinic Notes and your After-Visit Summary
  • Access trusted health information resources
  • Communicate electronically and securely with your medical care team.
  • Review medical bills.
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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

  • If you are over 18, have an email on file with us and have recently scheduled an appointment, check your email. You may have received an activation code from us when your appointment was scheduled.
  • No Activation Code? Sign up HERE.
  • Have an upcoming appointment? Ask for an activation code during your office visit.
  • Having troubles signing up online or you're a minor aged 12-17? Click HERE for an access form and email it to MyChartSignUp@Essentiahealth.org
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Who do I contact if I have further questions?

Call our MyChart Patient Support Line at 888-868-9292 Option #4

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When can I see my test results in MyChart?

Your test results are released to your MyChart account as soon as they are finalized.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in MyChart?

Yes, you can. This is called proxy access and allows a parent (or guardian) to log in to their personal MyChart account and then connect to information regarding their family member. Ask about proxy access at any clinic or hospital.

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Can I have proxy access to an Essentia patient if I am not an Essentia patient?

Yes, you can. This is called proxy access and allows a parent (or guardian) to log in to their personal MyChart account and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service or select Share My Record from the Health menu. From there you can select "Friends and family access" and modify or add new access to your health record.

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Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account. You may request proxy access for each other’s accounts.

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I forgot my password. What should I do?

You may contact our MyChart Patient Support Line at 888-868-9292 Option #4 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Yes! Contact your HealthCare provider for a new activation code or click here to use Self-Sign up

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

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Is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyChart is a secure Internet site and your information is protected under the same privacy laws that guard your medical records. Only you, and those you have authorized, have access to your information. We use the latest safeguards including firewalls, passwords and encryption to protect your information.

There are things that only you can do to protect the confidentiality of your information in MyChart, such as keeping your activation code, user name and password completely confidential and logging out of MyChart before walking away from your computer.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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What do I need to use MyChart?

For desktop access you need a computer connected to the Internet and an up-to-date browser. For mobile device access download the MyChart App for iOS or Android.

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My activation code does not work, what should I do?

For your security, your activation code expires after 45 days and is no longer valid after the first time you use it. Request a new activation code from your healthcare provider or click here to use Self-Sign up

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I am not receiving emails from MyChart. What should I do?

If emails from the MyChart website do not reach your Inbox, check your junk or spam mail folder. Sometimes e-mail filters will send messages from MyChart to your junk mail folder. In order to keep this from happening, be sure to add MyChart to your list of allowed senders.

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