MyChart Frequently Asked Questions

About MyChart
What is MyChart?
Is there a fee to use MyChart?
What do I need to use MyChart?
How is MyChart secure?
What is your privacy policy?
Enrollment Questions
How do I sign up?
Can you send me a new activation code if I have lost it, let it expire, or did not receive it?
My activation code does not work. What should I do?
Your Medical Record
When can I see my test results in MyChart?
If I send a message to my provider, when can I expect a reply?
Where can I update my personal information?
How do I change my name in MyChart?
What should I do if some of my information in MyChart is incorrect?
MyChart for My Family
Can I view a family member's medical record in MyChart?
Can I have proxy access to an patient if I am not an patient?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
Technical Questions
I forgot my username or password. What should I do?
I didn't receive my two-step verification code. What should I do?
I am not receiving emails from MyChart. What should I do?
I was logged out of MyChart. What happened?
What do I do if I get locked out of my account?
I have multiple MyChart accounts. How do I link them together?
How do I delete my account?
Who do I contact if I have further questions?

About MyChart

What is MyChart?

MyChart offers personalized and secure online access to portions of your medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Schedule medical appointments
  • View your medical records
  • View test results
  • View notes from your appointments
  • Access trusted health information resources
  • Communicate electronically and securely with your medical care team
  • Review medical bills
Return to Top

Is there a fee to use MyChart?

No, MyChart is a free service for all patients.

Return to Top

What do I need to use MyChart?

For desktop access you need a computer connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). For mobile device access, download the MyChart App for iOS or Android.

Return to Top

How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website or mobile app.

You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password. For more information, check out our helpful video on two-step verification.

Return to Top

What is your Privacy Policy?

MyChart is a secure Internet site and your information is protected under the same privacy laws that guard your medical records. Only you, and those you have authorized, have access to your information. We use the latest safeguards including firewalls, passwords and encryption to protect your information.

There are things that only you can do to protect the confidentiality of your information in MyChart, such as keeping your activation code, user name and password completely confidential and logging out of MyChart before walking away from your computer.

Return to Top

Enrollment Questions

How do I sign up?

  • If you are over 18, have an email on file with us and have recently scheduled an appointment, check your email. You may have received an activation code from us when your appointment was scheduled.
  • No Activation Code? Sign up HERE.
  • Have an upcoming appointment? Ask for an activation code during your office visit.
  • Having troubles signing up online or you're a minor aged 12-17? Click HERE for an access form and email it to MyChartSignUp@EssentiaHealth.org.
Return to Top

Can you send me a new activation code if I have lost it, let it expire, or did not receive it?

Yes! Contact your Healthcare provider for a new activation code or click here to use Self-Sign up.

Return to Top

My activation code does not work. What should I do?

For your security, your activation code expires after 45 days and is no longer valid after the first time you use it. Request a new activation code from your healthcare provider or click here to use Self-Sign up.

Return to Top

Your Medical Record

When can I see my test results in MyChart?

With MyChart, you can view most test results as soon as they become available. Know that you will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in MyChart.

Return to Top

If I send a message to my provider or nurse, when can I expect a reply?

You will generally receive a response within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

Return to Top

Where can I update my personal information?

On the Personal Information page in MyChart, you can update your address, phone number, email address, and other personal details at any time.

Return to Top

How do I change my name in MyChart?

To make a request to change your name, contact your Healthcare provider.

Return to Top

What should I do if some of my information in MyChart is incorrect?

Your MyChart information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.

Return to Top

MyChart for My Family

Can I view a family member's medical record in MyChart?

Yes, you can. This is called proxy access and allows you to access the medical records of your family members and others you care for, with their permission. Please ask about proxy access at any clinic or hospital.

You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Share My Record -> Friends and Family Access page in MyChart.

Return to Top

Can I have proxy access to a patient if I am not a patient myself?

Yes. You will need to complete and submit THIS form to create your MyChart account. Once your account has been created, please ask about proxy access at any clinic or hospital.

Return to Top

Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

Return to Top

Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each person must have their own MyChart account. You may request proxy access for each other’s accounts.

Return to Top

Technical Questions

I forgot my username or password. What should I do?

If you're having trouble logging in, click the “Forgot Username?” or “Forgot Password?” link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our MyChart Patient Support Line for your Hospital or Clinic.

Return to Top

I didn't receive my two-step verification code. What should I do?

If the code was sent via email: Try checking your spam or junk folders in your email and searching on ConnectMyChart.org. If the email with your code is not there, try clicking Resend Code. You may try to receive the verification code via text instead.

If the code was sent via text: Try clicking Resend Code. If you still didn’t receive the text, it could be that your account has a different phone number on file or possibly the carrier is having an outage. You may try to receive the verification code via email instead.

If all else fails, you can contact our MyChart Patient Support Line for your Hospital or Clinic to request assistance.

Return to Top

I am not receiving emails from MyChart. What should I do?

If emails from the MyChart website do not reach your Inbox, check your junk or spam mail folder. Sometimes e-mail filters will send messages from MyChart to your junk mail folder. In order to keep this from happening, be sure to add @ConnectMyChart.org to your list of allowed senders.

Return to Top

I was logged out of MyChart. What happened?

We aim to protect your privacy and information. If you remain idle for 15 minutes or more after you log in to MyChart, you will be automatically logged out. We recommend that you log out of MyChart if you need to leave your computer for even a short period of time.

Return to Top

What do I do if I get locked out of my account?

To have your account re-activated, call our MyChart Patient Support Line for your Hospital or Clinic.

Return to Top

I have multiple MyChart accounts. How do I link them together?

If you've been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:

  • Allergies
  • Care team
  • Health issues
  • Medications
  • Messages
  • Test results
  • Visits

To view this information, you must link your account. Check out our video tutorial on how to do this.

Return to Top

How do I delete my account?

You can deactivate your account by clicking HERE (found on the Security Settings page after logging in to MyChart)

Return to Top

Who do I contact if I have further questions?

Call the MyChart Patient Support Line for your Hospital or Clinic
Boise Forte Health Services: 833-509-1430
Ely Bloomenson Community Hospital: 833-509-1429
Hayward Area Memorial Hospital and Memorial Medical Center Ashland: 833-509-1434
Lakewood Health Systems: 833-509-1432
Ridgeview Medical: 833-509-1433
Spooner Health: 833-509-1431

Return to Top