MyChart Frequently Asked Questions

About MyChart
What is MyChart?
Is there a fee to use MyChart?
What do I need to use MyChart?
How is MyChart secure?
What is your privacy policy?
Enrollment Questions
How do I sign up?
Can you send me a new activation code if I have lost it, let it expire, or did not receive it?
My activation code does not work. What should I do?
Your Medical Record
When can I see my test results in MyChart?
If I send a message to my provider, when can I expect a reply?
Where can I update my personal information?
How do I change my name in MyChart?
What should I do if some of my information in MyChart is incorrect?
MyChart for My Family
What is proxy access?
Can I view a family member's health record in MyChart?
Can I have proxy access to a patient if I am not a patient myself?
Can I revoke proxy access?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
Technical Questions
I forgot my username or password. What should I do?
I didn't receive my two-step verification code. What should I do?
I am not receiving emails from MyChart. What should I do?
I was logged out of MyChart. What happened?
What do I do if I get locked out of my account?
I have multiple MyChart accounts. How do I link them together?
How do I delete my account?
Who do I contact if I have further questions?

About MyChart

What is MyChart?

MyChart offers personalized and secure online access to portions of your medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Schedule medical appointments
  • View your medical records
  • View test results
  • View notes from your appointments
  • Access trusted health information resources
  • Communicate electronically and securely with your medical care team
  • Review medical bills
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Is there a fee to use MyChart?

No, MyChart is a free service for all patients.

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What do I need to use MyChart?

For desktop access you need a computer connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). For mobile device access, download the MyChart App for iOS or Android.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website or mobile app.

You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password. For more information, check out our helpful video on two-step verification.

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What is your Privacy Policy?

MyChart is a secure Internet site and your information is protected under the same privacy laws that guard your medical records. Only you, and those you have authorized, have access to your information. We use the latest safeguards including firewalls, passwords and encryption to protect your information.

There are things that only you can do to protect the confidentiality of your information in MyChart, such as keeping your activation code, user name and password completely confidential and logging out of MyChart before walking away from your computer.

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Enrollment Questions

How do I sign up?

  • If you are over 18, have an email on file with us and have recently scheduled an appointment, check your email. You may have received an activation code from us when your appointment was scheduled.
  • No Activation Code? Sign up HERE.
  • Have an upcoming appointment? Ask for an activation code during your office visit.
  • Having troubles signing up online or you're a minor aged 12-17? Click HERE for an access form and email it to MyChartSignUp@EssentiaHealth.org.
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Can you send me a new activation code if I have lost it, let it expire, or did not receive it?

Yes! Contact your Healthcare provider for a new activation code or click here to use Self-Sign up.

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My activation code does not work. What should I do?

For your security, your activation code expires after 45 days and is no longer valid after the first time you use it. Request a new activation code from your healthcare provider or click here to use Self-Sign up.

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Your Medical Record

When can I see my test results in MyChart?

With MyChart, you can view most test results as soon as they become available. Know that you will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in MyChart.

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If I send a message to my provider or nurse, when can I expect a reply?

You will generally receive a response within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Where can I update my personal information?

On the Personal Information page in MyChart, you can update your address, phone number, email address, and other personal details at any time.

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How do I change my name in MyChart?

To make a request to change your name, contact your Healthcare provider.

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What should I do if some of my information in MyChart is incorrect?

Your MyChart information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.

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MyChart for My Family

What is proxy access?

Proxy access allows a parent, legal guardian, family member or someone who helps care for you to log in to their personal MyChart account and connect to information regarding their family member. This communication is restricted to non-urgent matters. Proxy access is granted once an authorization form has been completed and processed by the organization. Proxy access can be terminated by the patient at anytime.

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Can I view a family member's health record in MyChart?

Yes. This is called proxy access (see above paragraph). The quickest way to set this is up is to have the person who wants to share their record log in to their MyChart account, select Share My Record from the main Menu and follow the prompts to send an invitation. Another option would be to complete an authorization form. Please ask about proxy access at any clinic or hospital to obtain the appropriate form.

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Can I have proxy access to a patient if I am not a patient myself?

Yes, but you will first need to complete and submit THIS form to create your MyChart account. Once your account has been created, please ask about proxy access at any clinic or hospital to obtain the appropriate authorization form.

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Can I revoke proxy access?

Yes. The quickest way to revoke proxy access is to log into your MyChart Account, select Share My Record from the main Menu, select Friends and Family Access and follow the prompts to revoke access. Another option would be to notify the organization in writing that you want proxy access revoked.

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Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each person must have their own MyChart account. You may request proxy access for each other’s accounts.

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Technical Questions

I forgot my username or password. What should I do?

If you're having trouble logging in, click the “Forgot Username?” or “Forgot Password?” link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our MyChart Patient Support Line for your Hospital or Clinic.

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I didn't receive my two-step verification code. What should I do?

If the code was sent via email: Try checking your spam or junk folders in your email and searching on ConnectMyChart.org. If the email with your code is not there, try clicking Resend Code. You may also try to receive the verification code via text instead.

If the code was sent via text: Try searching for a text from 29172 or click on Resend Code. If you still didn’t receive the text, it could be that your account has a different phone number on file or possibly the carrier is having an outage. You may also try to receive the verification code via email instead.

If all else fails, you can contact our MyChart Patient Support Line for your Hospital or Clinic to request assistance.

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I am not receiving emails from MyChart. What should I do?

If emails from the MyChart website do not reach your Inbox, check your junk or spam mail folder. Sometimes e-mail filters will send messages from MyChart to your junk mail folder. In order to keep this from happening, be sure to add @ConnectMyChart.org to your list of allowed senders.

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I was logged out of MyChart. What happened?

We aim to protect your privacy and information. If you remain idle for 15 minutes or more after you log in to MyChart, you will be automatically logged out. We recommend that you log out of MyChart if you need to leave your computer for even a short period of time.

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What do I do if I get locked out of my account?

To have your account re-activated, call our MyChart Patient Support Line for your Hospital or Clinic.

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I have multiple MyChart accounts. How do I link them together?

If you've been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:

  • Allergies
  • Care team
  • Health issues
  • Medications
  • Messages
  • Test results
  • Visits

To view this information, you must link your account. Check out our video tutorial on how to do this.

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How do I delete my account?

You can deactivate your account by clicking HERE (found on the Security Settings page after logging in to MyChart)

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Who do I contact if I have further questions?

If you are having technical difficulties, call the MyChart Patient Support Line for your Hospital or Clinic:
Boise Forte Health Services: 833-509-1430
Ely Bloomenson Community Hospital: 833-509-1429
Hayward Area Memorial Hospital and Memorial Medical Center Ashland: 833-509-1434
Lakewood Health Systems: 833-509-1432
Ridgeview Medical: 833-509-1433
Spooner Health: 833-509-1431

For all other questions, it is recommended to start with your hospital or clinic.

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